Privacy Notice

01Purposes of the Processing of Your Personal Data

We will use the personal data we collect from you for the following primary purposes, which are necessary for the service you request:

• Business prospecting and understanding your business needs.
• Contact to offer and provide web design, custom systems and email services.
• Providing technical assistance and support (remote or on-site).
• Management of invoicing, collections and recording of tax information.
• Training on the use of the contracted products and services.

Additionally, we will use your personal information for the following secondary purposes, which are not necessary for the requested service but allow us to serve you better:

• Satisfaction surveys and service quality evaluations.
• Sending newsletters and promotions related to our services.

Mechanism to refuse secondary purposes: If you do not want your personal data to be processed for these secondary purposes, you may send an email to [email protected] stating your refusal. Your refusal to the use of your personal data for these purposes will not be a reason for us to deny you the services you request.

02Personal Data Collected

To carry out the purposes described, we will use the following categories of data:

• Identification data: Full name, handwritten signature, official ID, RFC, CURP and job title.
• Contact data: Address, email, landline and mobile phone.
• Property and/or financial data: Tax information, bank account numbers or CLABE interbank code (for collection and invoicing purposes).

Note: The Company does not collect personal data considered sensitive under the Law.

03Transfer of Personal Data

We inform you that your personal data may be shared with competent authorities and government entities when required by law, or to facilitate investigations in compliance with legal provisions. We do not transfer your data to commercial third parties without your express consent.

04ARCO Rights (Access, Rectification, Cancellation and Opposition)

You have the right to know what personal data we hold about you, what we use it for and the conditions of its use (Access). It is your right to request the correction of your information if it is outdated, inaccurate or incomplete (Rectification); to have it removed from our records when you consider that it is not being used appropriately (Cancellation); and to object to the use of your data for specific purposes (Opposition).

To exercise any of the ARCO rights, you must submit the corresponding request by sending an email to [email protected]. The request must contain:

1. Name of the data subject and address or means to communicate the response.
2. Documents proving your identity or legal representation.
3. A clear description of the personal data regarding which you seek to exercise the right.

The area responsible for personal data will communicate the decision adopted within a maximum period of 20 business days from the date the request was received. If applicable, it will take effect within the 15 business days following the date on which the response is communicated.

05Revocation of Consent

You may revoke the consent you have given us for the processing of your data. However, please consider that in certain cases revocation will mean that we cannot continue to provide the requested service. To carry out this procedure, send your request to [email protected].

06Options and Means to Limit the Use or Disclosure of Your Data

So that you can limit the use and disclosure of your personal information, we offer you the following means:

• Your registration in the Public Registry to Avoid Advertising (Registro Público para Evitar Publicidad), managed by the Federal Consumer Protection Agency (PROFECO), so that your personal data is not used to receive advertising or promotions from companies offering goods or services. For more information about this registry, you may consult the PROFECO website or contact it directly.

07Use of Tracking Technologies (Cookies and Web Beacons)

We inform you that on our website we use cookies and other technologies to monitor your behavior as a user and provide you with better service. The data we obtain includes:

• Language, region, browser type and operating system.
• Web pages visited and searches performed.

These technologies can be disabled directly from your web browser's privacy settings.

08Right to Appeal to the INAI

If you believe that your right to the protection of your personal data has been harmed by any conduct or omission on our part, or you presume any violation of the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties, its Regulations and other applicable laws, you may file your complaint with the National Institute for Transparency, Access to Information and Personal Data Protection (INAI). For more information, we suggest you visit its official website: www.inai.org.mx.

09Changes to the Privacy Notice

This privacy notice may be modified as a result of new legal requirements or our own business needs. Any change will be announced on our website: enko.com.mx.